Privacy Policy
COSMIC provides this mobile application for wholesale buyers to browse lookbooks, access showroom information, check order status, and contact support. This page explains what data may be processed when you use the COSMIC mobile app and related wholesale services.
1. Information we process
- Account information you enter, including contact name, phone number, email address, password credential, selected showroom, and any delivery address used for a physical wholesale order.
- Support information you submit, such as customer service messages and contact details.
- Wholesale service data associated with your account, such as showroom selection, order status, and access status.
- Local device data required for app operation, such as saved showroom, saved looks, last opened catalog route, and privacy consent status.
- Diagnostic crash information processed by the DCloud app runtime to understand and improve app stability. It is not linked to your identity and is not used for tracking.
2. How we use information
- To authenticate approved wholesale buyers.
- To display showroom-specific catalog and contact information.
- To provide order lookup, support, and B2B access status.
- To keep app preferences and navigation state on your device.
- To analyze crashes and maintain app reliability.
3. What we do not do
- We do not sell digital goods in the app.
- We do not use in-app purchases for wholesale product payments.
- We do not use advertising SDKs or cross-app tracking in the current app build.
4. Sharing
Information is used for COSMIC wholesale operations and customer support. If your business workflow involves fulfillment, accounting, or service systems operated by COSMIC or its business partners, relevant information may be handled within those business processes.
5. Data retention
App-side local data remains on your device until you clear it from the app settings or remove the app. When you delete your account in the app, COSMIC anonymizes the account profile and removes active sessions, saved addresses, and cart data. Completed order records may be retained when required for fulfillment, accounting, fraud prevention, dispute handling, or applicable legal obligations.
6. Your choices
You can sign out, clear saved looks, clear local catalog state, reset the first-open flow, and delete your account from the settings area inside the mobile app. For access, correction, or other privacy requests, contact COSMIC through the support channels provided in the app.
7. Contact
For privacy-related questions or requests, contact the COSMIC wholesale support team using the support and showroom contact information available in the app.